1. Who can become an MAST²CARE Center?
How to Apply for a MAST²CARE Center?
MAST²CARE Audit FAQs
Please carefully read our 32 requirements and deliverables here:
MAST²CARE Center 32 Requirements and DeliverablesThe first step is to read our list of requirements carefully. Do you fulfil most of them?
The second step is to prepare a PowerPoint presentation of the center. To do so, please fill in the PowerPoint document “MAST²CARE Template“. We strongly recommend using the template for the presentation. These materials should show how your center meets the 32 MAST²CARE criteria and may include photos, certificates, and any other documents that you feel are appropriate to send to the auditor (please keep confidentiality laws in mind!).This presentation is mandatory for the audit.
When you have the presentation ready, please click the Apply Now button.
Together with the application, upload your Center Presentation in the application form and send it to us.
A member of the MAST²CARE office will get in touch with you after. We will check your presentation and explain the next steps. Applicant centers will be added to the MAST²CARE website when the date of the audit is set.
It depends on which requirement is missing. Many are non-negotiable. However, if the deliverable is something that could be improved by your center after joining the network, exceptions might be considered.
If you are unsure, please do not hesitate to reach out to us at: audits@ga2len.network
The process of becoming a member of MAST²CARE involves an audit, which will be carried out by experienced auditors from the MAST²CARE network. During this process, the auditor will determine if and how your center meets the 32 MAST²CARE criteria.
Once the MAST²CARE Office has reviewed your application and center presentation, we will identify a suitable auditor from within the network.
We ask if you already have an auditor in mind – any head and deputy of a certified MAST²CARE center can be an auditor. If not, we are of course happy to find one for you. Once an auditor is found, we will connect you and leave you to find a convenient date.
First MAST²CARE audits should be performed on site. In special cases, audits by video conference are possible. For example, if the auditor has recently visited the applicant center in person or will visit at the next opportunity or a pandemic situation requires it. Videoconference audits need to be approved by the MAST²CARE office before the audit.
A video conference platform should be used for the audit on remote and the MAST²CARE office will be happy to help if auditors or applicant MAST²CAREs do not have access to such a platform. The MAST²CARE office is ready to answer any questions on remote auditing that applicant centers may have.
For both cases (on site or on remote audit) up to 2 hours should be scheduled for the audit meeting.
After the audit visit, the MAST²CARE steering committee will review the audit report that your auditor filled out and the Audit Management office will inform you about the results. If the audit was successful, you will receive an MAST²CARE certificate from us that is valid for two years.
If the audit was not successful, you will receive an explanation on which criteria your center should work on, after which another audit can be performed.
Congratulations! We are happy to welcome you to the MAST²CARE network! You will receive your MAST²CARE certificate from our MAST²CARE office and your centre will be listed on our MAST²CARE website as a certified MAST²CARE centre.
Now: Get involved and help to let the MAST²CARE network flourish and grow!
Be an active network member:
- Please bring other MAST²CARE experts into the network by performing audits at other applicant centres
- Take part in our scientific studies
- Initiate your own MAST²CARE studies
- Participate in MAST²CARE Events and volunteer to become a speaker to share knowledge across the MAST²CARE Network.
The first audit certificate is generally valid for 2 years. After the first re-audit, the certificate is valid for 3 years. From the second re-audit onwards, it will be 4 years and thus the maximum period of validity will have been reached. Your MAST²CARE must therefore be recertified every 4 years after the 3rd audit.
We ask you to please contact us at least 3 months before your certificate expires, so that we will have enough time to organize your re-audit.
As with the initial audit, we will ask you if you have a potential auditor for your center in mind. If not, we will look for one.
Please note that for transparency purposes, the auditor for your re-audit cannot be the same one as for your first audit. We will supply a re-audit-template, which lists your center details and shows the result of your last audit. If during your first audit areas with need for further improvement were identified, there will be a special focus on them during the re-audit. We ask you to please complete the audit report on pages 2 to 4 (Activities of the MAST²CARE since the last certification). If there were areas that needed improvement since the last audit, please send us a brief presentation showing how these criteria were met. The audit team can also send you a short template to complete. Criteria that have already been met do not need to be outlined again in a presentation.
Only when we have received these documents and deemed them complete, a re-audit date will be set.
In general, we ask you to notify us of all changes to your center via email at audits@ga2len.network. If all the requirements are still met, then no, as we certify the centers and its activities, not the individual physician. However, if by leaving the center there is no-one left to take on the role of head, then the center will not be listed anymore. However, our door is always open and we would love to have your center rejoin the network as soon as possible!
Yes! We will do our best to coordinate a multiple-center audit with you. For double or triple audits involing ACARE, ADCARE, ANACARE, AirwaysCARE or UCARE, please contact us via email under audits@ga2len.network.
Please note that all certificates are still separate, and undergoing a double or triple audit does not guarantee certifications for all Centres of Excellence, if the requirements are not fully met for each Core.
If your application was unsuccessful, you will be told exactly why. If these issues can be resolved in the future, you can of course apply again and preferably the initial auditor will perform a new audit!
No, of course not. We understand that life gets in the way sometimes, so just please inform us of your decision If you ever want to pick up again at some point, feel free to get in touch with us later.
You can get in touch with the MAST²CARE office at audits@ga2len.network. We will be happy to answer all your questions. If you are experiencing technical difficulties with the application form, we are happy to send one to you via email.
Thank you for your interest in the MAST²CARE network!
If you would like to become a MAST²CARE member we would like to give you some information about the simple application process.
Please fill out the application form below and it will be automatically send to the MAST²CARE Audit office. Upon receiving your application, we will look for auditors and coordinate an audit visit. Every certified center can audit other centers. After the audit visit, the MAST²CARE steering committee will review the audit report and inform you about the results. If the audit was successful, you will receive a certificate from us that is valid for two years. After these two years there we will coordinate a re-audit with you.
MAST²CARE application
Read our list of requirements carefully. Do you fulfil most of them?
If yes, please click the Apply now button below.
Please complete your center presentation prior to applying.
We strongly recommend using the template.
We hope to welcome you to the MAST²CARE family soon!
If yes, please click the Apply now button below.
Please complete your center presentation prior to applying.
We strongly recommend using the template.
We hope to welcome you to the MAST²CARE family soon!